It is no surprise that our seasoned veteran, Peggy Barrows has received this month’s Customer Service Super Star title. Peggy has been with Keosauqua Health Care Center since 1996. Within her time here she has demonstrated dedication, true passion, and has proven time and time again her value to our team. Peggy knows each resident’s preferences, offers to be flexible with her shifts when coverage is needed, is friendly and personable with staff and residents, and is someone we know we can count on to be a leader and demonstrate what it means to be a customer service super star.
One story that was shared demonstrating Peggy’s genuine care for the residents is when Peggy was on vacation she heard that one of our resident’s was wanting their favorite dish, liver and onions. Peggy kindly took the time out of her vacation to prepare and bring in the dish for this resident. If that doesn’t show Peggy loves what she does and who she works with I don’t know what would.
We also want to brag on a previous title Peggy has won under our previous owner, IMG. This “Over All Super Star Award” was based out of all of IMG facilities and out of 8 facilities Peggy won!
Fun facts about Peggy
What are your hobbies? “Cooking and baking, I love making my family’s famous Valentine’s cake which has a secret recipe.”
Why do you enjoy working at KHCC? “The people and residents are enjoyable to work with.”
What’s your favorite food? “My fried chicken.”
What’s a piece of advice that has stuck with you? “Do your job without complaining.”
What was your first job? “This one.” Peggy took her CNA courses through KHCC and has been here ever since.
Anthony Newland, Certified Nursing Assistant
Our customer service superstar is, Anthony Newland and he has worked at Keosauqua Health Care Center since January 2018. He is reliable and easy going, which makes him very well liked in this face paced environment. When our residents need extra cheering up or when our families are turned around or needing someone to answer their questions, Anthony has been there to help. Our residents have plenty of nice things to say about Anthony, “he is so positive every time he comes in to help me. He is strong and makes me feel safe and well cared for.”
Anthony is obviously a hard worker. Through the pandemic many people were feeling stressors all around them. But Anthony showed his reliability and many strengths during this time. His team members appreciate his positivity and caring manners. Anthony’s peers were quoted saying, “he is a consistent presence on the floor, making sure he is quick to respond and help if needed. He is considerate of his teammates time, not wasting moments that could be used sitting with a resident or charting.”
As always, we are so fortunate and proud to have Anthony apart of our team here at Keosauqua Health Care Center and are grateful for his time and hard work. Thank you, Anthony for your kindness and compassion for our residents, staff, and families.
Taija Hewett, Dietary Aid
Cecilia “Cece” has been working at Keosauqua Health Care Center as a Certified Nursing Assistant since June of 2017. She is an advocate for our residents and keeps their interest, as the number one priority. Cece is very responsible in keeping the nurse and all members of leadership updated on any new concerns she notices in the health and wellbeing of our residents. She is a hard worker, here to help her team members with an upbeat attitude and tries to see the positive in everyone and all situations.
Cece is thoughtful, sensible, and resourceful. For example, while walking a Resident who requires a metronome to help with her walking, realized they did not have the device with her, another staff member witnessed Cece improvising and making the beat or noise with her mouth, to help keep the resident on track and preventing a fall. She is quick on her feet like that and is always making the residents feel safe and confident.
Outside of working and picking up extra shifts, Cece is well known in the community as a caregiver in her free time. She has a strong religious faith and will be there for the residents when they need a prayer or for a church service minister. During the most restrictive times, she would volunteer to lead our church services because we weren’t allowed to let in the pastors.
One of Cece’s residents was quoted saying, “Cece is always cheerful and smiling. She always goes the extra mile to make me feel good.” She loves all of our residents and treats all of them just like they are her favorite.
As always, we are lucky and proud to have Cecilia apart of our team here at Keosauqua Health Care Center and are grateful for her time and hard work. Thank you, Cece for your kindness and compassion for our residents, staff, and families.
Taija Hewett, Dietary Aid
Taija has been working at Keosauqua Health Care Center for a little over a year and even though that is a short while, she has made a lasting impact on our residents and staff here. She is patient, compassionate and a hard worker. She enjoys working with the elderly and does her job well. Taija is always making sure that everything is clean before she leaves for the day. Never leaving anything behind for another staff member to worry about. She is willing to come in early and pick-up shifts for her department. She is an all-around team player!
Her supervisor has said, “Taija is very dependable and so considerate to our residents and staff alike. She’s an excellent employee!” Her professionalism shows in her work and the way she interacts with the residents. She never makes our residents feel rushed or like an “inconvenience.” This is a trait that seems to come naturally to Taija. Her customer service skills will undoubtedly help her in whatever her future holds. We are lucky and proud to have Taija apart of our team here at Keosauqua Health Care Center and are grateful for the hard work she puts in. Thank you, Taija for your kindness and empathy for our residents, staff, and families!
Tempis Rysdam, Certified Nurses Aid
Tempis started at Keosauqua Health Care Center in October of last year. During the pandemic, the busiest known time in Long Term Care. Tempis has a GREAT attitude day-in and day-out. She does not get flustered by the hustle and bustle of the call lights, phone calls, schedules, and testings. Marley Hall, our Activities Director said, “she steps up and is so thorough with the Residents and she does it all with a smile on her face.” Tempis enjoys caring for our Residents and making them feel heard. Our Residents enjoy how relaxed Tempis is, when working with them. “When she is relaxed, I feel more relaxed too,” they have said. She takes extra time with cares and does not make them feel rushed. Our Residents were quoted saying, “Tempis is detailed and always makes me feel comfortable. She answers my light quickly and doesn’t seem frustrated when it’s on.”
Tempis’ co-workers have voiced how when she is at work, she is focused and always lending a hand. She is easygoing and works well with the team. Cecilia, another C.N.A. that works often with Tempis said, “I admire her dedication and her sweet personality with staff and Residents. I have observed her sweet tenderness with the Residents, and she is very professional and funny. The Resident’s love her.” One time one of our Residents who just arrived needed some clothes, she went above and beyond to go the Residents wife to make sure he had enough clothes for his stay.
We are very proud and lucky to have Tempis on our team! Thank you, Tempis for all your hard work and being such an outgoing and friendly person for our residents during these past dark months. We appreciate you and all you do for us!